Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement. **Join Visa: A Network Working for Everyone.** **Job Description**: Visa Consulting and Analytics (VCA), is the consulting arm of Visa with a simple mission of helping partners improve their performance and profitability. We are a global team of industry experts with decades of experience in the payments industry. Within VCA we have a dedicated service line - Visa Managed Services (VMS) with specialized experts who are routinely embedded into clients around the world to offer hands-on execution support. From our collective experience we have amassed an extensive set of best practices we leverage to help partners manage customer relationships, portfolio levers and product development. The Managed Services Manager will support the design, implementation, and execution of VCA’s recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region. This role will combine business intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, best practices, and partnerships to enable engaging interactions, optimized results and product enhancements. Specific duties and responsibilities for this position include but are not limited to: **Program and Project Management**: Understand Partner’s needs and plan an agile delivery leveraging frameworks, best practices, and capabilities. Provide guidance, oversight and accountability for programs including coordination with internal teams and external providers. Establish timelines of projects and ensure execution meets quality and deadlines. **Performance Management**: Track and measure program KPI’s and establish A/B testing to determine a cause effect relationship. Leverage cutting edge reporting tools (Power Bi, tableau or similar) to design and disseminate program facts and results. Analyze results, provide insights, and foster a virtuous cycle of continuous improvement. **Collaboration**: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional, and global groups. **Client Facing**: Cultivate and manage a pipeline of work with clients, from identifying potential opportunities to close engagements. Consultative sale is a responsibility for the role. - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._ **Qualifications**: - Bachelor's degree in quantitative fields such as business administration, economics, finance, industrial engineering. Master’s Degree in related fields a plus. - 5+ years of relevant experience in financial services industry, banking, cards management, payments, consulting or similar. - Problem solving ability with strategic focus on influencing ROI. Understanding of cards P&L; structure, payments dynamics, and critical factors driving profitability. - Proven track record of developing new client relationships and generating leads to successful client engagements. - Project management skills are key requirements given that this role involves managing multiple projects with multiple stakeholders and multiple markets simultaneously. - Highly organized and able to provide ownership of the projects assigned - Ability to help drive collaborative scrum and similar events (backlog refinement, sprint planning, and sprint review). - Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently. - Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations - PM Certification and/or Scrum Mast