Job Title Semi Senior Production Support (Experience in MongoDB, PostgreSQL & TypeScript/Js) About the Role We are seeking a skilled Semi Senior Production Support specialist to join our team. The ideal candidate will have experience working with MongoDB, PostgreSQL, and TypeScript/Js. This role involves providing production support for our client. The engineer will join the existing client development team, participate in meetings, and primarily monitor the production system to provide necessary support. The engineer must learn the client systems and understand component interactions. Responsibilities include receiving incidents from the Customer Services team, analyzing them based on guidelines, reviewing production logs, and deciding whether to escalate to the development team or resolve via data change scripts. The engineer will write these scripts with support from the current GL team. Key Skills - MongoDB - PostgreSQL - TypeScript What We Offer - A culture of caring: An inclusive environment that prioritizes people, acceptance, and belonging. - Learning and development: Opportunities for growth, training, and skill enhancement through programs like Career Navigator. - Interesting & meaningful work: Engaging projects that impact clients worldwide and foster innovation. - Balance and flexibility: Work-life balance with flexible roles and arrangements. - A high-trust organization: A culture of integrity, honesty, and ethical practices. About Us We are a digital engineering partner helping major companies innovate and transform through digital products and services since 2000.