Job Description "> We are seeking a highly skilled Principal Technical Support Engineer to join our team. This role requires strong technical expertise in wireless networking, with the ability to troubleshoot and resolve complex issues. "> Responsibilities "> "> - Provide technical support to customers via phone, email, or on-site visits "> - Troubleshoot and resolve complex technical issues related to wireless networking "> - Work closely with engineering teams to debug and fix software/hardware defects "> - Develop and publish knowledge base articles on sophisticated problem resolutions "> "> Requirements "> To be successful in this role, you will need: "> "> - Bachelor's degree in Electrical Engineering or Computer Science or relevant experience in technical field "> - 7+ years of work experience in wireless networking "> - Expert level in wireless 802.11 protocols, WAP (Wireless Access Point) & WLC (Wireless LAN Controller), WLAN security, SSL certificate, TCP/IP, RADIUS, LDAP and packet capture analysis "> - System experience in Windows & Linux server platform, VM platform (VMware & KVM) and Azure, AWS & GCE Cloud platform "> - Bilingual "> "> What We Offer "> We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package. "> About Us "> We are a global leader in connectivity solutions, dedicated to delivering innovative technology that empowers people to connect and communicate. "> Equal Opportunity Employer "> We are an equal opportunity employer committed to diversity and inclusion. If you require accommodations during the application or interview process, please let us know.