Job Description At SoftwareOne, we are committed to delivering outstanding customer satisfaction and results. As a Support Analyst, you will play a key role in providing quality service to our customers. - Provide timely and effective solutions to user requests. - Lead and resolve incidents and requests from various areas of the operation. - Address and resolve issues related to hardware, software, networks, and other IT components. - Respond to user queries, troubleshoot problems, and provide timely solutions to technical issues. What We Offer - A creative and appreciative work environment that values employee well-being. - Employee recognition programs and opportunities for growth and development. - A variety of training and development opportunities to enhance your skills. - Work-life balance and a referral bonus program. - Multicultural interaction and contribution to society through employee initiatives. - Corporate events and access to the latest technologies for clients and colleagues.