Why SoftwareOne?The roleWe are thrilled to announce an opportunity to join our team as:IT Asset and Service Desk AnalystSoftwareOneScope: Full-time | Office: Bogotá | HybridHow a day to day would look like in this role: Track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposalMaintain accurate records of hardware and software inventories in asset management systemsLogging and classification of incidents and requestsResolution of common problemsEscalation of complex incidentsProviding assistance, support, and guidance to usersPerforming accurate diagnostics of user-reported issuesHandling requestsMonitoring and closing incidents and requestsUpdating the Knowledge BaseWhat we need to see from youProfile:Technical or technological training in systems or related fields. Experience and knowledge working as a help desk analyst for over one year and Basic knowledge of asset management tools.Required skills:warranty management, technology renewal, inventory control, custodian transport, logistics, warehouse management, etc.ITIL v3/v4Basic knowledge of asset management toolsProven experience in IT support or a similar technical support roleStrong problem-solving and communication skillsFamiliarity with ticketing systems and ITIL processes is a plusAbility to work independently and as part of a teamCustomer-focused mindsetWhy should you join our team?Creative culture with lived what we value for an appreciative and supportive work environment.Employee recognition programs.A variety of training and development opportunities.Work-life balance.Referral bonus program.Multicultural interaction.Contribution to society through employee initiatives.Corporate events.Newest technologies for our clients and colleagues.And much more!At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.Job FunctionSoftware & Cloud #J-18808-Ljbffr