Full Time Customer Success Manager (Colombia) We are seeking a Customer Success Manager to drive post-installation engagement and revenue growth across our operating companies. This role focuses on nurturing relationships with existing high-net-worth clients, generating service and upgrade opportunities, and selling maintenance contracts — ensuring clients continue to experience the value of Spire’s premium home automation solutions. Remote - Colombia Key Responsibilities - Conduct outbound sales calls to existing clients to identify service and upgrade opportunities. - Partner with marketing to sell maintenance contracts and ensure customers remain engaged. - Perform post-purchase follow-ups to maintain strong client relationships and drive referrals. - Manage and maintain client data in Zoho CRM, ensuring accurate activity tracking and reporting. - Collaborate with local service teams to coordinate follow-ups and deliver a seamless customer experience. Qualifications - Strong verbal and written communication skills, with the ability to engage high-net-worth clientele. - Proven experience in outbound sales, upselling, cross-selling, or renewals. - Active listening, empathy, and conflict-resolution abilities. - Proficient in Zoho CRM or similar systems. Experience - 4+ years in customer success or outbound sales roles. - Familiarity with technical products (home automation, luxury systems preferred). - Comfortable handling conversations around high-ticket upgrades ($20K+). #J-18808-Ljbffr