(Networking) Technical Support Consultant (Colombia) Be among the first 25 applicants 3 weeks ago Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do: Provide exceptional technical support via calls, chats, and emails Resolve support inquiries of various difficulties Gather data to ensure the required technical info is collected to resolve complex tickets Ensure customer satisfaction with every interaction Maintain knowledge of our client's products and services Work securely with customers' sensitive information Coordinate with developers and other departments to troubleshoot technical issues What you need to succeed: Excellent English communication skills (minimum C1 level, both spoken and written) Prior experience in tech support, desktop support, or similar roles Strong troubleshooting and problem-solving skills, attention to detail Basic knowledge of networking (VPN, firewalls, cloud services like Amazon/Azure) Understanding of cybersecurity and experience working with ISPs Customer-oriented and responsible attitude Excellent interpersonal skills Great to have: Experience with Zendesk or similar CRM systems Experience working with engineers Degree in computer science or IT Certifications in Microsoft, Linux, or Cisco Experience with remote desktop applications and help desk software Benefits and Perks: Flexible schedule and remote work Inclusive international environment Compensation in USD Bonuses for referrals Paid training and probation period Work-life balance Supportive management focused on your growth Opportunities for self-development About us: SupportYourApp provides secure technical, customer support, and CX services for tech companies worldwide. Since 2010, we've grown to 8 hubs globally, working with clients from over 30 countries and speaking over 60 languages. We value diversity and inclusivity and encourage candidates from all backgrounds to apply. Send your CV in English highlighting your skills! Visit our website: www.supportyourapp.com Additional info: We are an unbiased company that values equal opportunity regardless of race, sex, religion, age, or other protected characteristics. #J-18808-Ljbffr