**We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us! **Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe **What success looks like in this role**: **You will be successful in this role if you have**: Key Qualifications - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level - 12 months IT Service Desk experience - 1 year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks - Working knowledge of data and voice network concepts - ITIL Foundations Certification - Microsoft Desktop Administration certification - Analytical and diagnostic skills