Job summary We're a U.S.-based legal outsourcing provider partnering with a rapidly growing legal funding firm that advances money to personal injury clients before their settlements. We need a full-time, bilingual (Spanish/English) support professional in Colombia to manage each funding request from initial client intake through post-disbursement follow-up. Responsibilities - Bilingual Client Communication - Field inbound calls and emails in English and Spanish - Explain advance terms, set expectations, and request necessary documents - Attorney Coordination & Document Collection - Liaise with law firms to gather police reports, medical records, signed agreements, and attorney confirmations - Track case milestones (e.g., settlement negotiations, lien updates) and escalate any missing items or delays - Case File Management - Maintain complete, timestamped digital files in the case-management system - Perform daily gap checks, flag inconsistencies, and ensure files are audit-ready - Funding Preparation & Compliance - Calculate approved advance amounts and associated fees - Draft funding agreements and prepare wire/ACH packets for final approval - Verify KYC/AML information and banking details before disbursement - Post-Funding Support - Confirm receipt of funds with clients and update payoff records upon case resolution - Provide periodic payoff statements and maintain internal dashboards Qualifications - Located in Colombia and fluent in Spanish and English (written and verbal) - Available Monday–Friday, 8 AM – 5 PM Pacific Time - Minimum 2 years of experience in client service, legal support, or financial operations—preferably with U.S. law firms or legal funding - Familiarity with personal injury case stages and common legal documents - Proficient with CRMs, spreadsheets, and internal case-tracking tools - Exceptional attention to detail, strong follow-through, and a reliable, independent work ethic - Professional demeanor when interacting with injured clients and law firm staff Benefits - Opportunity to work remotely from anywhere in Colombia. - Performance-related bonuses celebrating significant milestones. - Focus on professional development within the spheres of leadership and legal management. - Commitment to maintaining a healthy work-life balance with a 40-hour workweek. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora