As a highly-regarded high-tech unicorn company, inDrive has been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale. About the opportunity: We are seeking a passionate and experienced Senior UX Researcher to join our Superapp team. You’ll play a critical role in shaping the product experience by owning and driving the end-to-end research process. This is an exciting opportunity to influence the direction of a fast-growing, user-centric product with a complex, evolving ecosystem. Responsibilities: - Own the entire UX research process for Superapp, from planning and participant recruitment to execution, synthesis, and communication of insights - Define and drive research strategies that inform product vision, roadmap, and design decisions - Conduct a wide range of research studies, generative, evaluative, and tracking, using both qualitative and quantitative methods - Partner closely with product managers, designers, analysts, and engineers to embed user insights into product decisions - Translate complex user behaviors into clear, actionable insights to improve the user experience - Build and maintain a scalable research infrastructure, including documentation, knowledge bases, and research repositories - Foster a user-centered culture across the Superapp team and broader organization - Collaborate with fellow researchers to uphold methodological rigor and share best practices Requirements: - 4+ years of experience in UX research, ideally within tech, digital platforms, or complex systems - Deep expertise in qualitative methods (e.g., interviews, diary studies, usability testing, JTBD) and solid experience with quantitative approaches (e.g., surveys, A/B testing, statistical analysis) - Proven track record of independently managing and executing full research cycles. - Ability to influence product strategy and design with compelling insights and recommendations - Strong communication, storytelling, and presentation skills - Comfortable working in fast-paced, cross-functional teams and navigating ambiguity - Experience conducting international research is a plus - Fluent in both Spanish and English (written and spoken) We offer: - Be part of a growing and innovative company with a unique approach to ride-hailing - Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued - Have the opportunity to significantly impact the company and the industry as a whole - Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands - Competitive salary - Life and medical insurance - Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company - Boundless Global Exposure: A Catalyst for Multifaceted Growth - Partially or fully paid additional training courses, and regular external and internal training #J-18808-Ljbffr IT