Job Description We are seeking an experienced Contact Center Trainer to join our team in Barranquilla. Key Responsibilities: - Prepare and provide on premise and/or virtual training for new hires. - Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions. - Provide ongoing training of new and updated information, products, and processes. - Create a positive and engaging virtual learning environment. - Develop team skills in areas of customer service and communication. - Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives. - Assemble and distribute course materials and teaching aids. - Track completion of training and all testing results by employee. - Provide feedback to management regarding individual attendance and progress during training and nesting. - Coordinate with training management to identify new training needs and recommend additional learning material as appropriate. - Assist with on-going training needs. - Provide production floor support during nesting. Requirements: - 1-2 years of adult learning training experience, preferably in a call center environment. - Excellent communication and presentation skills. - Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice. - Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines. - Ability to train on repetitive material while maintaining focus and enthusiasm. - Familiarity with interactive learning techniques. - Experience with Learning Management Software (LMS) preferred. - Excellent organizational skills, detail-oriented. - Proficiency in all Microsoft Office programs. - Ability to work independently and finish tasks with minimal supervision.