Job summary The Readiness Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsibilities - Develop Readiness Plans: Design comprehensive readiness plans that align with business goals and client expectations. - Cross-functional Collaboration: Work with various departments such as sales, marketing, IT, and customer support to ensure all teams are aligned and prepared to deliver services. - Training Programs: Develop and oversee training programs to equip teams with the necessary skills and knowledge to meet client requirements. - Process Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency. - Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess readiness levels and identify areas for improvement. - Client Engagement: Work closely with B2B clients to understand their needs and ensure the organization is poised to meet those requirements. - Risk Management: Identify potential risks in service delivery and develop mitigation strategies. Skills - Ensure that client's customers are satisfied with our client's services and resolve escalated issues - Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals - Evaluate our client's customer needs and propose potential solutions - Be a single contact for our client's customer - Use data to fix customer concerns/roadblocks prohibiting satisfaction - Manage external competitive pressures and handle objections - Work with multiple partners, building relationships with decision-makers at all levels - Manage sales territory and achieving monthly quotas - Negotiate in tough situations - Identify risk and barriers to success; develop contingency plans - Identify opportunities for additional product or service sales - Use data to help influence buying/renewal process - Work with a team and report directly to a Sales Manager Benefits - Work with multiple partners, building relationships with decision-makers at all levels - Manage sales territory and achieving monthly quotas - Use data to help influence buying/renewal process Qualifications - Work with multiple partners, building relationships with decision-makers at all levels - Manage sales territory and achieving monthly quotas - Use data to help influence buying/renewal process Location COL Bogota - Cra. 15 #77-50 Language Requirements English, Spanish Time Type Full time Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora