Hi, I'm Luisa Hincapie , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do - Work with the development teams, product owners, and delivery team managers to pinpoint existing process flaws and identify a prioritized agile improvement roadmap to support consistent, predictable delivery. - Participate in daily stand-ups, weekly and monthly agile ceremonies ensuring agile processes are followed, provide feedback to delivery teams and focus the teams on agreed sprint goals. - Facilitate communication across different delivery teams, ensuring all information about changes in scope, delays & other issues are communicated to key stakeholders. - Work with the Product Owner to protect the current sprint commitments and continually refine and prioritize the backlog. - Research and educate the teams regarding the use of appropriate features of our agile management tools. You should have - Bachelor's degree in Systems Engineering, Computer Science, related field, or equivalent experience - Proficiency in English in a business environment is a must - 2 years of experience as Scrum Master, preferably if having experience leading telecommunications teams. - Experience with using Jira, Linux and Azure DevOps - Experience with scaled agile practices (SAFe, LeSS, SoS, or Nexus) - Scrum Master certification is desirable Who will love this job - An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect - A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision - A game changer - you dream big and push the limits of what's possible to improve for yourself and others - A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow - A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions Perks & Benefits - Work from Home, in-office, or hybrid - Paid Vacation, Birthday, Volunteer and Holiday Time Off - Education Reimbursement - And so much more! Our Story - CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations , so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. LI-Remote Location(s): Colombia RemoteBrazil Remote