Overview: **Social Media Content Moderators** are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and/or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users. If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you! **Benefits**: **WORK FROM HOME** Long-term contract **Responsibilities**: - Review content to determine community guidelines are met while upholding a high standard of accuracy and quality - Participate in frequent refresher training to always implement correct policies - Comply with the performance indicators or parameters defined by the specific client's operation - Review, classify and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client - Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality - Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information - Participate in continuous training programs established by the company for optimal development in the role - Comply with all the orders, instructions, procedures related and complementary to the role - Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements - Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards Qualifications: **Technical Skills** - High school graduate (Must present diploma or certificate) - Portuguese Level**:80%** **Competencies and Specific Skills** - Multi-tasking skills - Problem Resolution - Initiative