Project Manager We are seeking a skilled project manager to lead our telecom services team. About the Role: - The ideal candidate will have experience in telecom project management and service delivery. - Strong organizational, leadership, and client-facing communication skills are required. Key Responsibilities: - Manage the full lifecycle of VoIP, ISP, and network deployments across multiple clients and locations. - Develop detailed project plans, track milestones, and adjust schedules as needed to meet deadlines. - Lead cross-functional teams, including field technicians, provisioning, engineering, and support teams. Client & Vendor Engagement: - Act as the primary point of contact for clients throughout the project lifecycle. - Handle escalations, resolve technical delivery issues, and ensure client satisfaction. - Collaborate with ISPs, hardware vendors, and third-party tech partners to ensure smooth project execution. Service Delivery Oversight: - Ensure service delivery aligns with SLAs, quality standards, and operational goals. - Standardize and continuously improve delivery processes, documentation, and workflows. - Drive onboarding of new services and ensure a smooth transition from installation to support. Reporting & Communication: - Provide regular updates to leadership and stakeholders regarding project status, risks, and key performance indicators (KPIs). - Maintain accurate project documentation within project management (PM) and CRM systems. Benefits: - Paid Time Off (PTO): Staff earn 1 PTO day per quarter and 2 PTO days in the final quarter, totaling 5 PTO days per year. - Holiday cash back gifts - Recognition awards - Health insurance for LATAM-based employees Other Requirements: - Clear Communication in English: Must demonstrate fluency in both written and verbal English. - Previous Experience Working with U.S. Companies: Familiarity with U.S. work culture, time zones, communication expectations, and accountability standards is required. Location: This is an on-site position based in Bogotá, Colombia.