GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally. Main Responsibilities - Lead the regional team of Field Service Engineers located in Mexico, Colombia, and Peru. - Ensure the efficient and safe execution of all technical services and maintenance contracts. - Guarantee compliance with service operational KPIs: resource utilization (utilization rate), service billing, SLA compliance, among others. - Provide operational follow-up on service projects and collaborate with Project Managers. - Act as the first point of technical escalation for all service-related matters in the region. - Participate as a technical reference in customer meetings, supporting commercial and service sales teams. - Collaborate cross-functionally with key areas such as Service Sales, Engineering, Logistics, Procurement, among others. - Support the technical and professional development of team members, fostering growth in both technical knowledge and soft skills. - Continuously monitor internal service processes, identifying opportunities for improvement and operational efficiency. - Promote continuous improvement, the use of digital tools, and process standardization across the region. - Ensure compliance with safety, quality, and environmental standards in service operations. Your Profile / Qualifications - 5+ years of experience in digital transformation, sales enablement, product management, or commercial operations. - Proven ability to drive cross-functional projects with commercial and technical teams. - Familiarity with CRM, BI tools, and digital sales platforms. - Fluency in English and Spanish. - Willingness to travel within the Americas.