The Account Manager will manage and grow client relationships while supporting Zipdev team members' well-being, engagement, performance and retention. This role combines Customer Success duties with relationship building, and business strategy, making it a great fit for someone passionate about people management and client success. What You'll Do: Client Expansion and Upselling: Own assigned accounts, ensuring client satisfaction and driving business growth by understanding their needs, and proactively recommend additional Zipdev talent and services that align with client goals. Client & Team Member Relations: Maintain strong communication with clients and team members, addressing concerns and balancing business and collaborator needs. Data-Driven Decision Making: Analyze client feedback, team performance, and key metrics to make informed recommendations and report insights directly to the client. Sales Strategy & Client Success: Communicate constantly with clients and identify potential positions the Zipdev team could help them close. HR Focal Point: Become the bridge between employees and clients with the HR team, redirecting any concerns, actions, or needs to the respective HR team member. Requirements What You Bring: Sales Expertise: 3+ years of experience partnering with clients in expansion capacity by providing a track record of client expansion and growth. Going beyond mindset, an ability to upsell. Bilingual (English & Spanish): Strong proficiency in both languages. Strong Relationship-Building Skills: Proven ability to build trust with both team members and clients. Strategic HR Thinking: Ability to align HR initiatives with business objectives and contribute to both team member and client success. Excellent Communication: Strong ability to convey HR matters and business opportunities concisely. Proactive & Self-Motivated: Able to work independently and anticipate team member and client needs. Remote Work Experience. Nice to Have: US Visa. Familiarity with the different markets in LatAm. Understanding of the US labor market and trends. Staffing Agency Experience. Benefits Work remotely Monday - Friday, 40 hours a week (no weekends). Vacation: 10 business days a year. Holidays: 5 National Holidays a year. Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day). Parental Leave. Health Care Reimbursement. Active Lifestyle Reimbursement. Quarterly Home Office Reimbursement. Payroll Deduction Purchase Plans. Longevity Bonus. Continuous Learning Bonus. Access to Training and Professional Development Platforms. Did we mention it's REMOTE?!! One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant. Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries IT Services and IT Consulting #J-18808-Ljbffr