**About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key Responsibilities**: - **Team Management**: Lead, coach, and develop a remote team of Sales and Customer Service Representatives. - **Lead Management**: Assign and monitor sales leads, ensuring prompt follow-up and conversion. - **Performance Oversight**: Set and manage sales and service goals, providing feedback and support to meet targets. - **Sales Strategy**: Develop and implement sales strategies to grow the business in the medical tourism sector. - **Customer Service**: Handle escalations and ensure the highest level of customer satisfaction. - **Pipeline Management**: Oversee the sales pipeline and ensure a steady flow of leads and closed deals. - **CRM Management**: Ensure all interactions and sales activities are recorded accurately in the CRM. - **Product Expertise**: Stay up to date on healthcare and medical tourism offerings and ensure the team is well-informed. **Qualifications**: - **Experience**: Proven experience managing sales and customer service teams. - **Skills**: Excellent leadership, communication, and sales skills, with CRM proficiency. - **Customer Focus**: Strong commitment to customer service excellence. - **Remote Management**: Comfortable managing and motivating a remote team. **What We Offer**: - Competitive salary with performance-based increases. - Uncapped commission structure. - Paid time off for a healthy work-life balance. - Team and annual performance bonuses. - Opportunities for career growth in the healthcare industry. Application Question(s): - How many years of leadership experience do you have in sales and customer service roles? - Have you managed outbound B2C sales teams before? - Do you have experience working remotely or in a virtual team environment? - Do you have experience in call centers, healthcare, SaaS, or the BPO industry? **Language**: - English (required)