Senior Operations Manager 3 weeks ago Be among thefirst 25 applicants Get AI-powered advice on this job and moreexclusive features. UnifyCX is growing, and we are looking for anexperienced Senior Operations Manager to join our motivated andambitious team in Barranquilla. What Will You Do? As the SeniorOperations Manager, you will provide inspired leadership byoverseeing the day-to-day and strategic operations of multipleaccounts, including teams of contact center agents, team leaders,and operations managers. This role will contribute to the growth ofUnifyCX by partnering with and supporting various departmentswithin the organization, as well as client success managers, todrive overall performance and results. Who You Are - 5+ years ofproven operations management experience - Strong analytical andproblem-solving skills - Excellent leadership and managementabilities - Ability to work independently and in a team environment- Excellent written and verbal communication skills - Proficient inMicrosoft Office Suite - Experience with Six Sigma methodologypreferred - Ability to manage multiple priorities in a fast-pacedenvironment - Ability to acquire and maintain in-depth knowledge ofcompany operations, systems, contract guidelines, and policies -Ability to handle confidential information professionally Who WeAre UnifyCX is an emerging global Business Process Outsourcingcompany with a strong presence in the U.S., Colombia, DominicanRepublic, India, Honduras, and the Philippines. We providepersonalized contact centers, business processing, and technologyoutsourcing solutions to clients worldwide. Over nearly twodecades, UnifyCX has grown from a small team to a globalorganization dedicated to supporting our international clientele.At UnifyCX, we leverage advanced AI technologies to elevatecustomer experience (CX) and improve operational efficiency. Ourcommitment to innovation positions us as a trusted partner,enabling businesses across industries to meet evolving globalmarket demands with agility and precision. UnifyCX is a certifiedminority-owned business and an EOE employer that values diversity.Additional Details - Seniority level: Mid-Senior level - Employmenttype: Contract - Job function: Management and Manufacturing -Industries: Business Consulting and Services Referrals can doubleyour chances of interviewing at UnifyCX. Note Sign in to set jobalerts for “Senior Operations Manager” roles.#J-18808-Ljbffr