Requisition ID: Thanks for your interest in ScotiaGBS, the best campus in Bogota. Join a purpose driven winning team, committed to results, in an inclusive and high:performing environment. Purpose Contribute to the overall success of the Asset Servicing ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The incumbent will be responsible for a broad array of operational duties including, but not limited to, Trade Life Cycle support, trade administration, onboarding and enablement, compliance monitoring, reconciliation, and client services. The incumbent will also work closely with the Asset Servicing Management Team in the identification, initiation, research and development of process solutions across the Asset Servicing business lines, with the intent of improving overall operational efficiency/effectiveness while ensuring that compliance, risk and regulatory issues are adhered to. Accountabilities :Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. :Ensures a high degree of customer service is provided by establishing and maintaining a high degree of entitlements processing accuracy, client inquiries are responded to in a prompt, professional manner and within the established SLA, participate in inter:department meetings to establish open lines of communication between front /mid and back office so problems can be quickly understood and addressed and act as subject matter expert in consultation with internal clients with respect to entitlements :Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. Demonstrate strong leadership and interpersonal skills capable of managing, leading, and coaching/training a team of employees. :Champions a culture of continuous operational improvement by independently resolving highly complex, multi:faceted problems to meet the business needs across MO with a specific focus on creating tangible / measurable operational efficiencies. This involves opportunity identification, preparing proposals, defining business requirements and processes, developing, testing, conversion and implementation strategies, developing detailed project plans, monitoring progress against planned objectives, and securing consensus and co:operations from users and senior management. :Builds a high:performance environment and assist with implementing a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors, communicating vison/values/business strategy. :Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day:to:day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct Reporting Relationships Primary Manager: Director : Asset Servicing, Income Processing and Claims Shared Reports: N/A Dimensions :Support all products across Banking/GCM globally :Leadership, Coaching, and People Management skills :The incumbent may be required to work independently or within a team :Negotiation with stakeholders to complete tasks within given deadlines :Spee