**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. - **Billing and Financial Reporting**: Process end-to-end Visa Billing activities such as Trial Pricing, On-request Billing, Month-end Billing, and Collections to be completed within the finance-impacting SLA. Generate financial reports for Visa-acquired entities such as Authorize.net, CyberSource, Playspan, etc., on daily, weekly, and monthly schedules. Run scripts to generate Client Incentives reports for the Financial Reporting Team on weekly and monthly schedules. - **Documentation and Process Improvement**: Document processes and maintain trackers for issue history and resolution. Participate in the automation and improvement of Level 1 tasks. **Key Responsibilities**: - Perform analysis and validation of daily alerts, gather details for status reporting, and escalate to the next level if needed - Execute Start/Stop/Restart of jobs as part of troubleshooting, including end-to-end communication and status reporting to the next level and partner groups - Act as the first-level resolver for incidents, requests, and access concerns from users, ensuring timely resolution - Process end-to-end Visa Billing activities such as Trial Pricing, On-request Billing, Month-end Billing, and Collections to be completed within the finance-impacting SLA - Generate financial reports for Visa-acquired entities such as Authorize.net, CyberSource, Playspan, etc., on daily, weekly, and monthly schedules - Run scripts to generate Client Incentives reports for the Financial Reporting Team on weekly and monthly schedules - Document processes and maintain trackers for issue history and resolution - Participate in the automation and improvement of Level 1 tasks This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. **Qualifications** Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced, 24/7 support environment. - Familiarity with ITIL processes and best practices is a plus. Preferred Skills: - Experience with monitoring tools and ticketing systems. - Basic knowledge of SQL and scripting languages. - Understanding of financial systems and billing processes. **Additional Information** Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.