Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us! Job Description Rockwell Automation channel partners provide us a competitive advantage and support our customers globally in being more productive, sustainable, and agile. Our Partner Success strategy is a key part of our ability to scale. As we grow our annual recurring revenue (ARR) business, we need our partners to own customer success motions with partner-led accounts across our ARR portfolio. As a Partner Success Manager (PSM) , your role is to consult with and enable our Latin America channel partners in establishing their customer success organizations. Your performance will be measured based on our distributor partners' growth in ARR, on-time renewals, and reduction in churn. You will coordinate and collaborate with the respective territory channel management teams and business leaders to drive the ARR strategy. Job Details Position: Partner Success Manager, Latin America Reporting to: Partner Success Manager Workplace: Hybrid Locations: Mexico or Brazil Responsibilities Develop customer success strategies with assigned distributors. Educate and enable distributor executives on customer success motions, investments, and resources. Train distributor customer success teams. Monitor and manage distributor performance on success metrics and KPIs such as Net Retention Rate, Net Renewal Rate, Expansion, and Churn. Guide distributors on accessing contract and subscription data to maximize customer value. Translate customer data into insights that meet business objectives. Gather feedback from distributors and customers on services and subscriptions. Collaborate with teams to improve partner and customer experience. Provide feedback to ensure service offerings meet customer needs. Coordinate efforts with distributors and high-touch Customer Success Managers on joint account management. Qualifications The Essentials: Bachelor's degree Fluent in Spanish or Portuguese Ability to travel 25% of the time Legal authorization to work in the US (no sponsorship) The Preferred: 8+ years of experience working with customers or partners in a commercial or technical role Ability to work with cross-functional teams Experience with buy/resell market access models Knowledge of service organization and delivery Strong motivation and collaboration skills Commercial acumen Ability to develop and execute a services ARR strategy Customer-centric approach to strategic value #LI-AP2 #LI-Hybrid Rockwell Automation expects employees to work onsite at least Mondays, Tuesdays, and Thursdays unless otherwise required. #J-18808-Ljbffr