General description of position/area ofresponsibility: Your primary responsibility as a CRM specialist isto serve as a functional consultant for business operations(Academy, Support, Marketing, Operations and Sales) for 3ShapeNorth America. A successful candidate demonstrates strong technicaland analytical background, excellent problem-solving skills,experience with CRM configuration, and the ability to communicateeffectively across various teams. Key to this role is to establishan effective collaboration with system owners and development teamsin 3Shape Headquarters in Denmark, Poland and Ukraine. Education(level, specialization): Relevant bachelor’s degree in InformationTechnology, Engineering, business administration, marketing orsimilar. Competences needed. (professional/personal) Professional •Proven work experience as CRM Functional Consultant or similarroles for at least 2 years. • 2+ years of CRM Microsoft Dynamics365 administration experience • Proven ability to administer andconfigure CRM systems • Familiarity with automating businessprocesses, report and dashboard creation, and data analysis. •Experience working directly with commercial, financial, operationaland data teams. • Strong understanding of CRM solutions andautomation best practices and strategies. • Strong analyticalskills and experience with data analysis and reporting. Personal •Structured and proactive • Self-motivated • Curious/technicalinterest • Strong communication skills • Decision making y problemsolving mindset. • Advanced level of English (B2+/C1) • CustomerCentricity mindset. • Analysis Capacity Expected primaryresults/Success criteria for the role: * Improve the systemadoption and utilization support across functions * Create, Manageand Optimize CRM platform usage * Improve and generateinterdepartmental workflows * Develop and maintain soliddocumentation We encourage all relevant applicants to apply. We arecommitted to celebrating human diversity, and we trust that thebest way to reach outstanding business results, is by welcomingdiverse people into our community. About us 3Shape started with asimple idea - to make 3D scanning better. First, we applied it tothe hearing industry, then we succeeded in dentistry. Twenty yearslater, 3Shape has 2,000+ employees globally. With the help ofdental professionals and amazing colleagues we’re creatingaward-winning scanning and CAD/CAM solutions to change dentistrytogether! Together, we contribute to a better world. Experience theeveryday #lifeat3Shape across the globe on LinkedIn.#J-18808-Ljbffr