Immerse yourself in a world of strategic innovation and customer-centric excellence as a Customer Experience Specialist. "> - As a key member of the CX Optimization team, you will spearhead initiatives that redefine customer experience through advanced analytical capabilities and strategic insight. You will be responsible for leading high-impact CX projects from conceptualization to optimization, developing strategies that enhance customer satisfaction and operational efficiency. "> - Drive business outcomes by leveraging data-driven insights and innovative solutions. - Develop and enhance content management systems to improve knowledge sharing and customer experience. - Establish performance monitoring frameworks to track and refine strategies. The ideal candidate will possess: - A degree in Business Administration, Engineering, Data Science, or a related field. - Proven experience in leading cross-functional CX projects. - Proficiency in big data technologies and advanced analytics. - Strong leadership and communication skills. This is an exciting opportunity to shape the future of customer experience and work with a dynamic team. Core Benefits: - Health insurance - Vacations of 15 workdays - Nu Language - Language learning program - Parental leaves Diversity and Inclusion at Nu We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and empowered to succeed.