We are looking for a **Team Leader** who embodies Company's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. **We offer**: - Competitive compensation and excellent benefits. - Comprehensive training and development programs. - A fun, inclusive workplace culture. - Opportunities for personal and professional growth. Ready to take the next step in your career? **We’re looking for individuals who**: - Are proficient in both verbal and written English, demonstrating strong communication abilities. - Possess a robust background in performance management, showcasing the ability to drive results effectively. - Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. - Demonstrate exceptional coaching skills to empower and develop team members effectively. - Can maintain composure and delivering results under high-pressure situations. - Have a proven track record of achieving targets and enhancing agent performance. - Show commitment to providing outstanding service and prioritizing customer satisfaction. - Possess keen analytical skills with meticulous attention to detail. - Exhibit strong decision-making and problem-solving abilities. - Are familiar with call center tools and processes, demonstrating a sound understanding. **Preferred, but not required**: - 2 years' experience as a Team Leader in the BPO industry. - Strong background supporting a retail or e-commerce customer service account. Tipo de puesto: Tiempo completo Experiência: - Team Leader in BPO Sector: 1 año (Obligatorio) Idioma: - English (Obligatorio)