Customer Support Associate Newton Vision Corp Newton Vision Corp is a US-based consulting company with operations in Colombia, specializing in business process reengineering, optimization, and digital transformation. We are expanding our development center of excellence and invite you to be part of the exciting products and projects we are developing. Job Description We are seeking a first-level Customer Support Associate to serve as the initial point of contact for customers experiencing software-related issues, providing a superior support experience. This is a full-time position. Responsibilities Deliver excellent customer service through consistent and thoughtful interactions aligned with our company values. Respond to customer inquiries via support portal, email, and phone, offering guidance and solutions. Identify, evaluate, and diagnose basic technical issues related to our proprietary software solutions. Collaborate with team members to resolve issues efficiently. Escalate complex issues to higher-level support when necessary. Accurately gather and document customer issue details. Contribute to the improvement of knowledgebase articles, FAQs, and documentation related to our software. Qualifications Required Skills & Abilities Strong communication and interpersonal skills. Basic understanding of computer systems and software applications. A customer-oriented attitude with a willingness to learn. Ability to perform well in a fast-paced, dynamic environment. Reliable remote work setup with a quiet workspace and high-speed internet (minimum 20Mbps download/2Mbps upload). Proficiency in English (spoken and written). Preferred Skills and Abilities Previous customer service experience. Experience troubleshooting software issues. Basic troubleshooting skills. Working knowledge of Salesforce. #J-18808-Ljbffr