Job Title: Travel Service Coordinator Location: Medellín, Colombia Work Arrangement: Hybrid Schedule: Full-time - Monday to Friday Contract Type: Permanent About the Role: We are seeking a proactive and service-oriented Travel Service Coordinator. This individual will be responsible for supporting the operations and service delivery of a specialized travel service program. The role requires collaboration with internal departments, external partners, and clients to ensure the seamless execution of travel-related services and solutions. The coordinator will play a key part in managing service inquiries, proposal generation, and continuous process improvement initiatives. Key Responsibilities: - Act as the primary liaison for inquiries and requests related to the travel program, ensuring timely and accurate responses across all communication channels. - Provide daily operational support for the management of individual and group policies. - Develop and maintain effective relationships with clients, partners, and internal stakeholders. - Create and manage proposals tailored to client needs, including evaluating corporate requests and gathering requirements. - Maintain accurate records of proposal statuses, client profiles, and documentation. - Train agents and stakeholders on product features, tools, and processes through corporate presentations. - Develop and update internal guides and process flows to ensure operational efficiency. - Identify opportunities for system enhancements and communicate requirements for online tool improvements. - Participate in cross-functional projects aimed at operational enhancements and service delivery improvements. - Support the development of FAQ documents and educational resources to enhance client experience. - Assist in preparing internal reports and performance analyses to support decision-making. Required Skills and Experience: - Fluency in Spanish, English, and Portuguese is essential. - Strong experience in health or travel insurance services. - Excellent verbal and written communication skills. - Proven ability to work collaboratively and across departments. - High attention to detail and strong organizational skills. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience in client service both via phone and in-person interactions. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT.