PNZ-332 | SHOPIFY SUPPORT DEVELOPER (JUNIOR/MIDDLE) ID32267

Agileengine


**What you will do** - Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed; - Conduct incident analysis, postmortems, and document resolutions for continuous improvement; - Engage with Product Management and business partners on system capability, design, and solutions; - Work with Development to ensure technical requirements, best practices, performance, and security; - Support Project Management with effort estimates, planning, and removing technical roadblocks; - Develop key system components, identify reusable modules, and optimize delivery time; - Research platform capabilities and opportunities for the eCommerce roadmap; - Perform code analysis, develop patches, and implement new platform features; - Participate in code reviews, unit testing, and technical validation of updates. **Must haves** - **2+ years** of **Shopify** development experience, with knowledge of **Shopify Plus**; - Proficiency in **core JavaScript (or a popular variant) and front-end frameworks**; - Solid understanding of the **Systems Development Lifecycle** (SDLC) and methodologies; - **Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment**; - Experience troubleshooting site issues using various tools (commercial/open-source); - Strong problem-solving, analytical skills, and attention to detail; - Experience with page performance optimization and secure development practices; - Knowledge of front-end caching, CDNs, and request-response flow; - Familiarity with ticketing systems like Jira; - Strong verbal and written communication skills; - Ability to work independently and collaboratively in a team; - Patience, empathy, and a customer-first mindset; - Continuous learning mindset and adaptability to new technologies and procedures; - Upper-Intermediate English level. **Nice to haves** - Previous experience in customer service or technical support is a plus; - Salesforce Cloud experience. **The benefits of joining us** - **Professional growth**:Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - **Competitive compensation**:We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - **A selection of exciting projects**:Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - **Flextime**:Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive. Good luck! We're rooting for you!

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