OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide. As a part of **The**Brandtech** Group**, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our **AI solutions** enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. **Job Level**: 3-5 years' experience **Department**: Global Operations **Industry**:Advertising & Communications **Time Zone Required**: CST **Type of contract**: FTE **Start Date**:05/02/2025 **Language**:Proficiency in English is required as we are a global business **About the Role**: At OLIVER+ creating visually stunning, impactful and effective creative work is essential. Our goal is to create industry-leading, world-class work that's truly beautiful, smart, and effective. As a part of the OLIVER+ Global Operations team, it will be your responsibility to ensure our organizational engine remains well-oiled for our talent so that they can achieve this goal and attain the vision set in place for the organization. Associate Operations Manager role is a combination of strong project management, operational experience, and digital experience. It involves coordinating and supporting various functions within our ecosystem by ensuring a seamless flow of information, ensuring fundamental processes are adhered to, data hygiene rigour is maintained and identifying opportunities for optimization through a continuous feedback cycle from the stakeholders across the board. You will be part of a Central global operations structure, and your responsibilities will include supporting our regional teams with all their operational requirements and coordinating between departments to solve various challenges that may arise. **What You'll be Doing**: - Build healthy stakeholder relationships, engage them regularly and assist in operational support activities. - Promote and drive implementation of the existing business processes. Feedback on areas of improvement - Liaise and collaborate with global stakeholders for new procedures and systems. Ensuring these systems are rolled out successfully and adhered to at OLIVER+ - Take a lead with operations management and related administrative tasks for the regional market, including being an escalation point & support for regional IT related cases. - Coordinate with regional leadership to ensure control over overhead production costs and drive CAPs to improve utilization - Roll out different Central Operations and Finance measures decided from time to time across the markets. Implement, monitor, measure and improve with result result-driven mindset. - Manage relationships with vendor partners, facilitating their setup and monitoring. - Take complete ownership of and manage the JIRA Ops helpdesk and action various operational requests for the regions - Oversee the onboarding process for new starters, offering training in operational procedures and driving basic setup - Organize and manage cross-departmental meetings for the evaluation and approval of new processes. - Become an advocate and proficient user of OMG, our proprietary project planning software. - Assist with proper configuration and data accuracy of enterprise systems (HRIS, ERP, OMG, Salesforce, etc.) - Drive consistent operational thinking and WoW across the globe - Ensure core operational systems and knowledge banks are up to date - Implement and manage marquee programmes from time to time - Report monthly on operational and system health across regions to the Central Operations and Senior Leadership Stakeholders - Troubleshoot and resolve day-to-day challenges across functions and production. Provide support for general internal team inquiries. - Occasionally assist with HR administrative tasks, including onboarding for new roles and equipment coordination when necessary. - Participate, manage and maintain budgets and be able to understand and work with financial information - Identify gaps in the operation and processes as well as recommend solutions to resolve them. - Work together with relevant stakeholders to identify and, where possible, troubleshoot system failures and escalate them to be resolved when necessary. - Develop and enforce internal controls to maximize protection of company assets, policies, procedures, and workflows **What You'll Need**: - Proven work experience in Operations or similar role - Knowledge of organizational effectiveness and operations management - Knowledge and familiarity with Project Management principles and methodology - Familiarity with business and financial principles - Strong leadership and management skills. Exp