Job Overview The Workplace Technology IAM Lead plays a crucial role in supporting the operation of SCI's core operating platforms and end users. This involves managing O365 and Azure identity management, ensuring IT infrastructure stability, and collaborating with vendors for escalated cases. Key Responsibilities: - Manage O365 and Azure Identity management and administration, troubleshoot Office 365 message routing and delivery issues, and respond to critical system issues during and after business hours. - Ensure IT infrastructure stability for all global systems, managing and escalating support cases with vendors like Microsoft Support. - Provide feedback on new enhancements and infrastructure design to the development team, ensuring continued efficiency of IT Services. - Collaborate with the security team to track, analyze, and mitigate threats such as spam, malware, and unauthorized access to safeguard the organization's digital environment. - Create and maintain IAM documentation, ensuring it is up-to-date and aligned with global standards. - Promote and embed Save the Children International's values of diversity, equity, and inclusion in all aspects of identity access management. Required Skills: - Extensive experience in managing identity and access management solutions. - Strong understanding of Office 365, Azure Active Directory, Entra ID, Microsoft Intune, and related identity management tools. - Experience in Single Sign-On (SSO), multi-factor authentication (MFA), and related technologies. - Considerable experience in handling critical system issues and providing after-hours support. - Proficient in scripting languages such as PowerShell. Benefits We are committed to keeping children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.