Job Title: Credit and Collections Specialist We are seeking a skilled credit and collections specialist to manage our clients' accounts receivable. As a key member of our finance department, you will be responsible for ensuring an effective and smooth process. Key Responsibilities: - Investigate and resolve complex account management issues to ensure timely payment from clients. - Determine reasons for late payments and negotiate resolutions in line with company guidelines. - Escalate high-risk situations and propose resolution plans to prevent financial losses. - Work with clients by phone and email to obtain payment remittance details, reconcile payment discrepancies, and resolve invoice disputes. - Document and update weekly accounts receivable reports, including payment updates and overall account statuses. - Manage specialized billing and custom billing/third-party charges to ensure accurate invoicing. - Coordinate weekly customer and sales conference calls to discuss account statuses, concerns, and questions. - Identify and suggest process improvements to enhance efficiency and reduce costs. Requirements: - Minimum of 6 months of experience in customer care, collections or accounts receivable is preferred. - Strong communication and negotiation skills to effectively work with clients. - Excellent organizational skills and attention to detail to manage multiple accounts and deadlines. - Ability to analyze and resolve account discrepancies efficiently to minimize financial losses. - Familiarity with specialized and third-party billing systems is a plus. - Proficiency in Microsoft Excel and other account management tools to manage and track accounts. - Ability to work collaboratively within a team environment to achieve common goals.