Job Description: IT Specialist Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you! This is a hybrid role with the flexibility to work virtually and from our Bogota city office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like As a Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to users of our proprietary applications. You will work closely with our development team to identify and resolve issues. The ideal candidate will have excellent communication skills, a strong attention to detail, critical thinking skills and the ability to thrive in a fast-paced environment. The team this role supports is a collection of business subject matter experts, analysts, data scientists, data engineers, developers and actuaries. - Enmarcar las responsabilidades de los roles bajo el lema "Cómo será el día" ayuda a que el anuncio sea más atractivo y tangible. - Provide first and second-level technical support for applications via phone, email or ticketing system. - Diagnose and troubleshoot issues reported by end users, ensuring timely resolution and minimal disruption to business operations. - Monitor system performance. - Participate in testing and quality assurance activities - Maintain a thorough understanding of our application issues. How this opportunity is different Aon offers you a flexible work with a hybrid methodology, you can work from the comfort of your home or in an office from the comfort of your home as well as in the office where you will meet a team that lives in a warm and friendly work a warm and friendly work environment, as well as the opportunity to grow vertically and/or horizontally. vertical and/or horizontal growth. Skills and experience that will lead to success - 3 years of experience in application development, data engineering or data analyst roles - Advanced level of English, Portuguese desirable. - Technical Knowledge: Advanced excel and SQL - Studies: Bachelor's degree in Technology stream. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected] #LI-AE1 2562418