Purpose This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements. Key Missions Manages the customer relation by being IDEMIA's primary point of contact for the customer. Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities. Makes sure the customer performs their obligations in order to allow IDEMIA to perform the work. Leads and supports IDEMIA's program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives. Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers. Ensures compliance with customer requirements. Organizes and plans the work according to Program Management System process. Performs the tollgates reviews. Monitors the KPIs of the Program. Takes care of risk management. Identifies issues or risks in collaboration with the technical project managers. Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management. Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts. Manages contracts management. Reinforces and ensures adherence to contract terms and conditions. Leads programs of high complexity. Profile & Other Information 10 years of experience in a similar role. Knowledge of Project Management (PMP certification is a plus). Experience in finances and cost management. Good communication skills. Advanced level of English. Availability to travel. #J-18808-Ljbffr