3 weeks ago, be among the first 25 applicants. Get AI-powered advice on this job and access more exclusive features. Job Title: Trainer II The Trainer II is responsible for delivering client-focused training to address new hire, product update, and recursive training requirements of Concentrix in support of client programs. The goal is to ensure superior workforce preparation with best-in-class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), mentoring Program Ready Trainers, reviewing and modifying curricula as needed, and evaluating training programs using various feedback methods. Essential Functions/Core Responsibilities Manage day-to-day functional direction of agents within the program training classroom environment, including monitoring student progress, coaching, providing developmental feedback, and readiness recommendations. Utilize effective presentation and facilitation skills, including creative training techniques and adult/accelerated learning methods across various delivery modalities. Prepare and deliver training materials through classroom instruction, hands-on demonstrations, and supporting activities. Achieve individual training performance metrics. Support and partner with Operations to transition agents from training to the production environment, ensuring competency levels meet business needs. Maintain relevant product knowledge by participating in calls, meetings, and side-by-side observations. Ensure effective communication with managers, peers, and other resource groups, including informal interactions with clients. Support Instructional Design team in designing and developing training materials for various instructional delivery methods. Measure the effectiveness of training programs using feedback methods such as focus groups, interviews, and surveys, and recommend curriculum modifications based on feedback and Training Needs Analysis. Participate in continuous learning initiatives related to change management, product and service releases, policies, processes, and procedures. Candidate Profile Bachelor's Degree in a related field from a four-year college or university, with two to four years of relevant experience preferred. Proven experience in training methodologies and soft skills like communication, critical thinking, time management, and team building. Strong written and verbal communication skills. Proficient in Microsoft Office. Ability to multitask, prioritize, and meet deadlines. Self-starter with a sense of urgency, able to work well under pressure. Strong attention to detail. Professional demeanor and ability to develop good relationships. Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher-level skills. Analyzes solutions using standard procedures, builds organizational knowledge, and solves straightforward problems with moderate guidance. Disclaimer The statements describe the general nature and level of work performed by personnel in this role and are not exhaustive of all responsibilities, duties, and skills required. Concentrix is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or other protected characteristics. Location: COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740 Language Requirements: English (Required) Time Type: Full time Additional Information: If you are a California resident, submitting your information acknowledges that you have read the Job Applicant Privacy Notice for California Residents. Additional Details Seniority level: Entry level Employment type: Full-time Job function: Education and Training Industries: IT Services and IT Consulting #J-18808-Ljbffr