Compartir oferta Compartir oferta Senior collections associate - 1886483014 Position Overview: Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers. Key Responsibilities: - Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives and to perform business analysis to the group Senior management; - Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team; - Act as point of escalation for problem solving and supports the Team Lead. - Proactively analyze root causes and provide solutions for issues that impact the ageing results; - Set up improvement plans and formulate best practices together with OTC management team. - Reduce outstanding receivable balances in the payment cycle; - Actively contribute to the cash flow target of the Group; - Contact our external customers and follow up on all accounts receivables; - Aging analysis and forecasting of effective charges to minimize risks; - Follow the Company's Credit Policy and the defined collection strategy; - Direct contact with Credit Management to handle blocked orders; - Conciliation of accounts in coordination with Accounts Receivable and Credit Management; - Follow up with the Customer Service, regarding customer complaints and disputes; - Participate in monthly review calls / meetings with markets; - Create a good relationship with internal and external customers; - Promote and develop open and direct communication; - Act in accordance with internal controls, following procedures; - Update Convatec work instructions and SOPs on a regular basis; - Lead projects within the team. Skills & Experience: - 3 years of experience in Collections, preferably +5 years. - Working knowledge of wider range of markets. Especially North American markets (Must). - Advanced English proficiency (C1) (Must). - Participation in team/transversal projects or initiatives. - Advanced knowledge of Collections process. Knowledge of other OTC sub-processes and their correlation is required. - Advanced knowledge of SAP, in transactions used by collections & Finance. - Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.) (Must) - Power BI is a plus. Soft Skills: - Innovative, and be able to problem solve, recommend solutions and perform analysis; - Autonomous, ready to take initiative and results oriented; - Continuous Improvement mind-set; - Strong stakeholder management and customer experience skills; - Effectively communicates in business English in all situations. Fluency in other language(s) is a plus. - Team player; - Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously. - High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders. - Embrace responsibility. Challenge what feels wrong. We are honest and trustworthy and always act with integrity and transparency. - Always take decisions and act in the best interests of the people we support and work with. Proactively learn and listen. - Self and social awareness and consistently acts with Empathy. - Influences others in a positive way. - Ability to identify and mitigate potential conflict situations. - Act as a role model. Qualifications/Education: - Preferable Bachelor or University's degree (preferably in Finance, Business, Management, Economy) Principal Contacts & Purpose of Contact: Internal: - OTC Team to collaborate improving end to end processes from order placement o cash collection. - Sales/Commercial, Finance, Customer Service, Master Data Teams to collaborate on customer account status, align on action plans, reconcile, address customer concerns. External: - Private and public customers, Hospitals & Physicians to collect outstanding payments, resolve dispute related to invoices, charges. Set up payment plans and manage escalated issues, including delinquent accounts. Working Conditions: Hybrid work model: 1 day on site, 4 days work from home. Special Factors: Working Colombian Public Holidays. Position Overview: Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers. Key Responsibilities: - Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives and to perform business analysis to the group Senior management; - Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team; - Act as point of escalation for problem solving and supports the Team Lead. - Proactively analyze root causes and provide solutions for issues that impact the ageing results; - Set up improvement plans and formulate best practices together with OTC management team. - Reduce outstanding receivable balances in the payment cycle; - Actively contribute to the cash flow target of the Group; - Contact our external customers and follow up on all accounts receivables; - Aging analysis and forecasting of effective charges to minimize risks; - Follow the Company's Credit Policy and the defined collection strategy; - Direct contact with Credit Management to handle blocked orders; - Conciliation of accounts in coordination with Accounts Receivable and Credit Management; - Follow up with the Customer Service, regarding customer complaints and disputes; - Participate in monthly review calls / meetings with markets; - Create a good relationship with internal and external customers; - Promote and develop open and direct communication; - Act in accordance with internal controls, following procedures; - Update Convatec work instructions and SOPs on a regular basis; - Lead projects within the team. Skills & Experience: - 3 years of experience in Collections, preferably +5 years. - Working knowledge of wider range of markets. Especially North American markets (Must). - Advanced English proficiency (C1) (Must). - Participation in team/transversal projects or initiatives. - Advanced knowledge of Collections process. Knowledge of other OTC sub-processes and their correlation is required. - Advanced knowledge of SAP, in transactions used by collections & Finance. - Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.) (Must) - Power BI is a plus. Soft Skills: - Innovative, and be able to problem solve, recommend solutions and perform analysis; - Autonomous, ready to take initiative and results oriented; - Continuous Improvement mind-set; - Strong stakeholder management and customer experience skills; - Effectively communicates in business English in all situations. Fluency in other language(s) is a plus. - Team player; - Takes full ownership and accountability and always promotes that within the team. Shares best practices and failures consistently. Seizes the opportunity for growth and improvement autonomously. - High adaptability/flexibility to new situations/ changes/ challenges and to work under pressure. Supports the business and team whenever necessary. Ability to deal with high pressure situations and challenging stakeholders. - Embrace responsibility. Challenge what feels wrong. We are honest and trustworthy and always act with integrity and transparency. - Always take decisions and act in the best interests of the people we support and work with. Proactively learn and listen. - Self and social awareness and consistently acts with Empathy. - Influences others in a positive way. - Ability to identify and mitigate potential conflict situations. - Act as a role model. Qualifications/Education: - Preferable Bachelor or University's degree (preferably in Finance, Business, Management, Economy) Principal Contacts & Purpose of Contact: Internal: - OTC Team to collaborate improving end to end processes from order placement o cash collection. - Sales/Commercial, Finance, Customer Service, Master Data Teams to collaborate on customer account status, align on action plans, reconcile, address customer concerns. External: - Private and public customers, Hospitals & Physicians to collect outstanding payments, resolve dispute related to invoices, charges. Set up payment plans and manage escalated issues, including delinquent accounts. Working Conditions: Hybrid work model: 1 day on site, 4 days work from home. Special Factors: Working Colombian Public Holidays. Profesional Universitaria Economía Finanzas Relaciones internacionales y gobierno Administración de empresas 3 años de experiencia 1Vacante Proactivity Effective Communication Problem Solving autonomy 1886483014 Profesional 1886483014 Compartir oferta Senior Collections Associate - Compartir oferta Compartir oferta #J-18808-Ljbffr