Product Excellence Specialist REMOTE - COLOMBIA As a Product Excellence Specialist, you will play a pivotal role in ensuring the highest standards of quality, user satisfaction, and overall excellence in our products. You will collaborate with cross-functional teams to drive continuous improvement, identify areas for enhancement, and champion the delivery of exceptional products that meet or exceed customer expectations. This role requires a combination of analytical skills, product knowledge, and a keen focus on user experience to contribute to the overall success of our products. Responsibilities: - Implement and maintain rigorous quality assurance processes for product development. - Conduct thorough testing of products to identify and address bugs, defects, and performance issues. - Collaborate with development teams to establish and enhance testing protocols. - Analyze user feedback and behavior to identify opportunities for improving the overall user experience. - Work closely with UX/UI designers and developers to implement enhancements that align with user needs and expectations. - Monitor and analyze key product metrics, including user engagement, conversion rates, and customer satisfaction. - Provide actionable insights and recommendations based on performance data. - Collaborate with product managers, developers, designers, and other stakeholders to ensure a holistic approach to product excellence. - Facilitate communication between teams to address product-related issues and drive continuous improvement. - Create and maintain comprehensive documentation related to product excellence processes, standards, and best practices. - Generate regular reports on product quality, performance, and user experience metrics. - Provide training and support to cross-functional teams on product excellence methodologies and best practices. - Stay abreast of industry trends, emerging technologies, and advancements in product development to inform continuous improvement efforts. - Identify potential risks to product quality and customer satisfaction, and work proactively to mitigate these risks. - Develop and implement strategies for minimizing the impact of unforeseen issues on product excellence. - Performs other related duties as assigned. Qualifications: - Advanced English Level required. - Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering). - Proven experience in product quality assurance, user experience optimization, or a related role. - Strong analytical skills with the ability to interpret complex data and make informed recommendations. - Excellent communication and interpersonal skills for effective collaboration across teams. - Detail-oriented mindset with a focus on continuous improvement and problem-solving. - Familiarity with agile development methodologies is a plus. #J-18808-Ljbffr