Job Summary Serving as a trusted advisor to the field, you will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making. As a Senior Product Support Engineer, you will provide timely and knowledgeable phone/email support as well as in-depth consultation to the Field Sales Organization in North America with a focus on Airside products. You will also be a crucial contributor to Portfolio strategies and growth initiatives. This exciting, collaborative role will involve working in a team environment with a focus on delivering sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests. Key Responsibilities - Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT). - Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals and through the development of others. - Collaborate with internal or external customers in the areas of, but not limited to: - Technical Airside equipment understanding and systems application - Customer specification, bill of materials review, and pricing questions - Non-selectable and design special options. - Detailed pricing reviews in partnership with Product Management - This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform. - Lead testing and improvement of our equipment selection system, Trane Select Assist. - Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits. - Partner with Product Support Team Members and Product Management team to: - Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests - Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects. - Support commercialization efforts for new or modified product launches as needed. - Participate in assigned portfolio or strategic growth projects - Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving linked to Channel Support and Portfolio roadmaps.