**Who we are** The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move “Fearlessly Forward” together. Cooperative innovation is at the center of everything we do - from our games, new products and technologies, to how we collaborate and share inspiration with one another. **Your mission** To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles. **What you´ll do** - Provide computer systems troubleshooting and support to corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux. - Provide timely and consistent support, acknowledging and recording all issues and requests. - Handle network and desktop setup for New Employees/Visitors and office moves. - Handle Telephony / video conferencing services (Desk, soft phones and mobile) issues for current and new users. - Remote manage users equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies. - Manage hardware inventory and purchasing requests. - Manage printers queues systems. - Create documentation for corporate policies and processes. - Share knowledge of company corporate tools with the users to ease their day to day work. - Support backup and restore policy of users equipment. - Optimize and automate repetitive tasks. - Work on project roll-outs and report their progress. - Minimum experience with datacenter racking/patching. **What you´ll bring** - Minimum 2 - 3 years of experience in a Desktop support\Technical Support role. - Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. - Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, scanners, copiers and audio/visual equipment (cisco/webex) - Proven experience administering: Microsoft Windows 7/8/10/11, Microsoft Office 2007-2019, MacOS and Linux. - Strong skills managing Active Directory (Users, contacts, permissions, groups...) - Experience with management systems SCCM/MDT and MDM (XenMobile, Airwatch, MobileIron) - Security Services - Trend Micro/EPO/WSUS/Secunia/VPN - Experience with Dell/Lenovo/HP/Apple hardware - Ability to work well under pressure. - A strong sense of responsibility and initiative and an ability to complete tasks accurately. - Ability to work in a team environment and independently. - Expected to be familiar with all corporate processes and policies. - Excellent verbal and written communication skills with high interpersonal skills and customer orientation. - Work on a rota basis. - Some physical lifting required. **What's in it for you** - A friendly, inclusive and multicultural environment. We are made up of over 35 nationalities and speak almost 30 languages. - An attractive salary and personal growth opportunities. - A sabbatical program, which offers the opportunity to take one period of six weeks (30 working days) paid leave every for 4 years of service at The Workshop. - Private health insurance. - Gym membership discount. - Self-managed learning budget. - Employee referral bonus programme. - In-company English lessons at different levels with native teachers. - The possibility of enjoying your holiday period before completing the first year with us. - The opportunity to take up to three paid volunteering days each year. - A range of events throughout the year, including Learning Labs, Hackathons and Designathons.