Job Description We are seeking a Customer Engagement Specialist to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, identifying opportunities for growth and revenue generation, and providing strategic guidance on operational and product-related issues. Key Responsibilities - Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation - Identify and flag risks that will lead to customer churn - Collect product and operational feedback from customers and share it with relevant internal stakeholders - Provide a high-quality experience to customers on a day-to-day basis - Coordinate with internal stakeholders to ensure timely response and completion of customer requests Requirements - 2+ years of experience in customer-facing roles - A strong desire to work in the technology industry - A relationship builder who remains calm and collected when facing crisis or criticism - Quantitatively inclined and data savvy, with the ability to draw quick insights from complex data sets - A reliable, motivated self-starter with a passionate growth mentality Benefits Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. The flexibility of remote work, including optional WeWork access, is available to our employees. Why Choose Us? We value diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.