Contract Type: International Contractor (Payment in USD) About the Role: Our client is seeking a Fraud Operations Associate Analyst to support fraud monitoring. As part of optimizing the online shopping experience, their team constantly monitors users and transactions for abusive or fraudulent behavior. Their Fraud Operations team reviews suspicious activity flagged by the fraud detection system or escalated by Customer Support agents. Fraud Operations Analysts will block users deemed fraudulent or risky, and clear false positive flags from our automated systems and support agents. We monitor for new trends in fraudulent behavior and continuously evolve our policies and procedures to stay one step ahead. What You'll Do: - Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review. - Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not. - Understand our systems and tools; investigate account patterns through data analysis. - Research fraud and user behavior to contribute to machine learning models, rules, and other detection systems. - Collaborate with analysts, operations specialists, data scientists, and engineers to improve our fraud prevention mechanisms, processes, and tools. - Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technology - Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. - Handle escalations from internal and external stakeholders professionally and efficiently. What We Look For: - Bachelor's degree from an accredited institution - Minimum 1 year of experience in investigating and resolving fraud incidents - Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment - Attention to detail and ability to multitask - Excellent problem-solving and analytical skills - Strong business judgment and communication skills - Ability to self-start and work with mínimal supervision after training - Able to work through holidays - Minimum GPA of 4.0 out of 5.0 Preferred Qualifications: - Work experience in fintech, payments, lending, banking, e-commerce, or financial institutions is a plus - Degree in statistics, math, finance, economics, or related quantitative discipline; graduate degree is a plus - Experience in using a database query language (e.g. SQL, etc), and data processing and analytics tools such as Python / R / SAS is a plus About You: - You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed. - You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things - You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. - You earn trust - you listen attentively, speak candidly, and treat others respectfully. - You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly. - You deliver results - you focus on the key inputs and deliver them with the right quality in a timely fashion. Despite setbacks, you rise to the occasion and never settle. Pay: $3,500,000 - $5,500,000 per month Application Question(s): - ¿Cuál fue su promedio ponderado? **Education**: - Bachelor's (preferred) **Experience**: - Fraud: 1 year (preferred) **Language**: - English (required)