Position Summary: We are looking for a driven, humble, and collaborative Patient Experience Associate to join our fastest-growing team.In this role, you will serve as a vital link between patients, providers, imaging centers, and internal teams, helping to manage daily operations and ensure an exceptional patient experience.As part of a team that prioritizes service, productivity, and continuous improvement, you will play a key role in addressing client needs and supporting performance initiatives.Your contributions will impact the quality of patient care and our business success..Responsibilities: Manage patient engagements and inquiries via phone and chats.Strive to meet and exceed structured performance targets.Utilize internal materials to resolve inquiries and adhere to operating procedures.Participate in continued education on product changes, workflow changes, and product launches.Help improve the patient experience by sharing feedback with leadership to further develop the product, materials, and processes.Work collaboratively and cross-functionally between management, product & engineering, and other teams.Provide "above and beyond" customer service in all interactions with patients, and think creatively about ways to optimize each experience.Master our internal management systems to efficiently and effectively help our patients with their requests. Required Skills/Abilities: Advanced, near-native English proficiency is required.1+ years in a call center or other customer-facing role required.Healthcare or other relevant BPO experience is strongly preferred.Self-starter who has grit and is ready to roll up their sleeves.Hyper-organized across all elements of your day-to-day.Master multi-tasker and confident under pressure.Strong technical aptitude and ability to learn new systems and processes quickly.Exceptional communication skills, while maintaining the highest standard of patient care and confidentiality.A problem solver capable of updating and keeping patients' information, adhering to HIPAA regulations.Comfortable working across multiple communication channels.Technically proficient.Able to work an assigned schedule that falls within our operating hours and flexibility around weekends and holidays. Education and Experience: Previous BPO experience is a must.Experience in a healthcare setting with adherence to HIPAA regulations is required.Must be proficient in healthcare terminology.Demonstrates a strong customer service orientation with a patient-centered approach.Adherence to HIPAA regulations and the maintenance of strict patient confidentiality are critical requirements for this role. Powered by JazzHR