**Key Accountabilities/Duties & Responsibilities**: - To achieve the individual yearly and monthly target for The Unit. Be flexible with the shifts. - Weekend operation with public holidays on priority. Customer sensitivity. - Confidentiality of guest health details. Data Update Proper usage of CRM & CRS. - Handling Incoming and Outgoing calls. Proper documentation of guest data. Follow up all the enquiry with proper note. Conversion Ratio as per industry standard. Make all marketing offer calls. - Call missed call leads and convert them. Achieving target with all parameters: Occupancy Maintaining ARR Spa Transportation RNS Maintaining Reports: Daily (Package Sold) Productivity Report (Monthly Report) To maintain high standard of professional behavior at office with: Discipline Punctuality Attendance Team Work Assignments Completing the sales process assignment allotted by team as per requirement. - To make a document of all the process related to sales assigned. **Essential qualifications for the role are**: - Preferred educational qualifications for the role is a degree in Bachelor of Business Administration or any other related field.