Quality Control Agent About us: Overseas Network has serviced travel agents worldwide since 2000 and designs one-of-a-kind experiences that are tailor-made to their clients’ individual interests, travel styles, and budgets. We specialize in the Americas and have explored just about every corner of this diverse continent to unearth the wildest, most original, and most authentic experiences. Accommodation is just one piece of the story. Where others stop at lodging, this is where we begin. We don’t have a brochure to choose from and we never build the same itinerary twice. Instead, we dream big. We carefully consider every element of the traveler’s experience; from the moment they take off to the minute they come back home. We offer up an impressive variety of products and services, with our connections that are exclusive to Overseas. We negotiate contracts with vendors, get creative with our tailored recommendations, and manage every detail to perfection, sprinkling in the magic like no one else can. Job title: Quality Control Agent We are currently looking for a quality control agent with proficiency in English. You will be expected, but not limited to comply the following tasks: Your main Tasks: Work in partnership with our international team of Travel Planners, ensuring we deliver in the execution of the trips they have sold. Cross check all details of booked trips. Enforce the quality control process with all our bookings. Reconfirm all details of our client’s reservations by coordinating with vendors (email, phone). Assist in solving situations when issues may arise. Overall, be the guardian of our clients’ travels! Necessary skills: Microsoft Office, specifically Excel, PowerPoint and Google sheets. Collaboration and Detail Oriented. Documentation. Customer service. Organizational skills. Effective communication. Specifics: Salary: To be agreed Vacations: 15 business days, starts accumulating on the first day of employment. Job type: Full time, 100% on site. Schedule: Monday to Friday, from 8:30am to 5:30pm EST. Addon: All legal benefits. #J-18808-Ljbffr