About Us Job Description: We are seeking a Senior Operations Analyst to join our team. This individual will lead projects that impact user perception within the Operations area. - Key Responsibilities: Analyze and interpret data related to user perception and experience to identify improvement opportunities. Create and maintain dashboards and KPIs to enable continuous monitoring of relevant metrics. Develop quantitative and qualitative analyses to support suggestions for improvement initiatives. Design and manage projects to enhance user perception, involving strategies across various areas, such as operational activities, product improvements, communication campaigns, and more. Requirements: To be successful in this role, you must have the following skills and qualifications: - Knowledge and experience with segmentation models and user engagement strategies. Experience leading multidisciplinary projects involving different departments within the company. Ability to collect and organize data from multiple sources, such as internal databases, research reports, app store reviews, etc. Experience with data analysis tools such as SQL, Python, Excel/Google Sheets, and BI platforms (Tableau, Power BI, or similar). Benefits: We offer a range of benefits to our employees, including: - A dynamic and supportive work environment. Ongoing training and development opportunities. Competitive salary and benefits package. Why Join Us? We believe in creating user value, being data-driven, collaborating with others, maintaining integrity, growing professionally, and promoting diversity and inclusion. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Software Development