**About Us**: We're Cloudkitchens, a fast-moving restaurant technology company that builds solutions to help our partners succeed in delivery. Restaurants large and small trust Cloudkitchens to power their delivery business. Headquartered in Los Angeles, we're a team that wears a million hats - constantly learning, innovating and problem-solving. Join us on our mission to build a better infrastructure for food! **About the Role**: **Responsibilities**: - Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system. - Troubleshoot technical issues - Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction. - For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices. - Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests **What you need**: - 1-3 years of professional experience in a similar, customer-facing or support role - Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand Communication: emotionally intelligent, strive to always be helpful, empathetic with customers - **Competencies** - **Problem Solving**:Can understand our complex product and internal systems, can deep dive / hustle to solve issues: - **Analytically Inclined**:Can interpret data, can prioritize their customers ,can navigate a spreadsheet and shows an inclination and willingness to learn Google Sheets. - **High Ownership**: Do whatever it takes to get the job done, and ensure customer satisfaction. Ability to maintain a positive attitude and composure in a fast-paced environment