Exceptional Guest Experience Specialist An exceptional guest experience specialist is required to deliver a personalized and memorable experience for guests in a luxury setting. The ideal candidate will be responsible for ensuring a warm welcome, effective communication, and flawless assistance throughout the guest's stay. This role serves as the primary point of contact for guests, anticipating their needs and resolving any issues promptly. The key responsibilities of this position include: - Welcome guests upon arrival and ensure they feel valued and comfortable. - Manage check-ins and check-outs with courtesy, accuracy, and efficiency. - Provide detailed information about hotel services, local activities, and attractions. - Listen to and anticipate guest needs, delivering tailored solutions promptly. - Coordinate with other departments (Housekeeping, F&B;, Spa, etc.) to ensure all guest requests are fulfilled. - Handle complaints professionally, offering quick and effective resolutions. - Ensure every guest receives personalized service, recognizing VIPs and repeat visitors. - Monitor guest feedback and contribute to the continuous improvement of services. Requirements The following skills and qualifications are essential for success in this role: - Previous experience in a similar role, preferably in luxury hospitality. - Excellent communication skills in English; additional languages are a plus. - Strong guest-focused approach, attention to detail, and problem-solving skills. - Professional appearance and demeanor. - Ability to work both independently and as part of a team, maintaining a positive attitude at all times. Benefits As an employee, you will enjoy exclusive benefits that support your professional growth and well-being: - Global travel opportunities with discounts on stays at Minor Hotels properties worldwide. - Access to special offers across various online stores and leisure activities through our dedicated employee benefits portal. - Professional development programs designed to enhance your skills and knowledge.