Job summary We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. We shape new game-changing careers in over 70 countries, attracting the best talent. Responsibilities - Should be ready for 24*7 shift including night shifts if needed - Should be available 24*7 to provide oncall support if needed - Troubleshooting and fixing P1/P2 global incidents & RCA - Assists in monitoring LAN/WAN performance, as necessary, to ensure LAN/WAN integrity and performance.Submits Change Management Requests (CRQs) to support network carrier maintenance requests (T-Mobile, ATT, Vodafone, TATA, Globe, PLDT, etc.) - Should have a good understanding of the Change Management, PAI and RCA processes - This position supports the Technology Operations Center (TOC). - Provides Core Network Troubleshooting and to support Tier 1 and 2 break/fix functions across the global CNX network. - Ensures the availability and integrity of the Concentrix network, enabling end users to access the data resources needed to perform their job functions. - Performs data network monitoring using the Proactive Investigation (PAI) process. - Monitors and reports network problems in accordance with published Service Level Agreements. Skills - Years' Experience: 3+ years of network monitoring - Education: Bachelor's Degree (preferred) - Tools: SolarWinds Orion and BMC Remedy (Incident, Problem and Change Management) - Certifications: CCNA (preferred) - Should be proficient in written and spoken English. - Good general knowledge of router, switches, firewalls, proxies, etc Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora