About Ellucian Ellucian is a global leader in education technology, partnering with over 2,900 customers across 50 countries and serving more than 20 million students. Our AI-powered platform, built on extensive higher education data, enhances efficiency, personalized experiences, and engagement for students, faculty, and staff. With decades of experience, our SaaS solutions cover the entire student lifecycle, from recruitment to alumni engagement, supporting institutional success and better student outcomes. Values Rooted in Purpose We believe in leading, innovating, and growing, with a focus on humanizing our approach. Our shared vision is to transform higher education and shape a brighter future. About the Opportunity If you are passionate about analytics and eager to develop expertise in industry-leading tools like Snowflake (SQL) and Tableau, this role offers a great opportunity. You will lead the development of Cloud Service Operations data assets and generate meaningful reports to optimize information flow, data modeling, and insights delivery. Key Responsibilities Develop executive and strategic reports, including metrics for the Cloud organization and board-level presentations. Create automated, scalable reports using ServiceNow, SQL, and Tableau for cloud governance, operations, engineering, and modernization programs. Collaborate with stakeholders to validate metrics and represent Cloud performance effectively. Work with cross-functional teams to design, develop, and implement data assets and reporting tools that enhance transparency and performance. Apply a problem-solving mindset to support digital transformation initiatives. Qualifications Minimum 5 years in Data Management and Cloud Operations processes within a SaaS environment. Experience with data analytics tools such as Tableau, Snowflake, SQL, and Excel. Ability to translate analytics into understandable stories and actionable insights. Experience with advanced reporting in ServiceNow; ServiceNow Performance Analytics certification is a plus. Proficiency in ITIL methodology; ITIL certification is desirable. Strong analytical, organizational, and communication skills, with a detail-oriented and results-driven mindset. What Makes #EllucianLife Health insurance, life insurance, and wellness benefits. Generous paid time off and holiday bonuses. Flexible programs supporting health, financial, and learning interests. Community engagement and diversity initiatives. Parental leave and employee referral programs. #J-18808-Ljbffr