**Position**: **Responsibilities**: - **Technical Support**: - Provide technical assistance to end users in person, over the phone, and remotely. - Promptly respond to customer requests and troubleshoot network and computer-related issues. - Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices. - **Network and Server Infrastructure**: - Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure. - Work with physical and virtual servers, switches, routers, wireless access points, and firewalls. - **Vendor Interaction**: - Collaborate with third-party hardware and software vendors by initiating and supporting vendor services as needed. - Documentation and Training: - Maintain accurate inventory records and supporting documentation for hardware and software. - Stay informed about emerging technologies to support future company needs and validate proposed new technologies. **Requirements**: - ** **Experience**: - Minimum 2 years of experience leading IT technicians. - A total of 4 years of experience as an IT technician. - Familiarity with access points, domain controllers, and Active Directory. - Experience with Network Video Recorders (NVRs): Knowledge of configuring, maintaining, and troubleshooting NVRs for surveillance systems. - **Team Leadership**: - Provide leadership and guidance to the IT support team. - Monitor team performance and provide feedback and coaching as needed. - **Skills and Qualities**: - Patient, well-organized, and customer oriented. - Ability to work independently and ensure tasks are completed. - Willingness to work one weekend day per week. - Occasional evening work for installations and troubleshooting. - Strong analytical and creative problem-solving abilities. - Excellent written and verbal communication skills. - Meticulous attention to detail. - Physical capability to lift up to 50 pounds of technical equipment. **Technical Requirements**: - **Technical Proficiency**: - Working knowledge of Windows 10/11. - Familiarity with Office 2019/2021 (Word, Excel, Outlook, PowerPoint, etc.). - Experience with Windows Server 2016/2019/2022. - Ability to handle server, computer, and office equipment hardware installation, maintenance, repair, and upgrades. - Bonus points for experience with enterprise networking and infrastructure management tools and services (AD, DHCP, DNS, etc.). - Familiarity with Google Workspace is advantageous. **Education**: - Associate or Bachelor’s Degree in Computer Information Systems or equivalent - CompTIA A+ or Net+ is a plus **Compensation**: - Competitive salary, comprehensive benefits, and performance-based bonuses. **Schedule**: - Full-time position with a 40-hour workweek.