Title: Team Leader (SLS) Location: GSC BOG Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing and reducing process complexity, generating efficiency, increasing productivity, and adding value to customers and businesses. Key Responsibilities Actively lead a team of Experts, Specialists, and Associate agents, aiming for operational excellence through respect and results. Measure and control the performance of programs and resources according to the objectives set during implementation. Ensure processes adhere to quality standards and comply with administrative rules. Maintain excellent relationships with process owners and Business Partners. Provide timely feedback to the team. Define processes, document them in Standard documentation (Toolkit), establish KPIs (SMART), define roles within programs, and identify opportunities for improvement with support from OpEx & Transition Manager. Analyze and present capacity utilization of the programs managed. Ensure GSConnect usage and information accuracy. Skills / Requirements Degree in Industrial Engineering, Business Administration, International Business, or related fields. Minimum 4 years of work experience. At least 1 year of experience leading teams. Proficiency in MS Excel and other MS Office tools. High level of English proficiency (dialogue, writing, listening) (B2 – C1). Strong customer service and communication skills. Ability to work in a team and independently. #J-18808-Ljbffr